What our clients say

Sedulous has provided invaluable advice to our busy marketing team over the past five years. Their innate creative capabilities balanced with their excellent strategic vision have proven to be a quantifiable asset to our team. The attention to detail on all phases of the project ensured that we were delighted with the results. Our customers have been equally impressed, helping us to grow our business in a tough market.

Having worked with Sedulous on past projects, they were a natural selection for a definitive piece of work here at Aurix. Their ability to crystallise ideas and strategy into a clear direction and positioning enabled us to execute a high quality rebranding and repositioning of Aurix in an incredibly short timeframe.

It is important for us at Aviva to recognise and reward our top performers – and entering awards programmes such as the European Contact Centre Awards and the National Customer Service Awards is one of the ways that we do this. It has been great to work with Sedulous who have spent a significant amount of time with our award champions from operations, sharing their top hints and tips on writing successful application forms. Their experience and knowledge shared with us during these sessions have been extremely valuable and we can't wait to start work on our entries. We look forward to working with Sedulous in the future.

I’ve been working with Sedulous on marketing projects for our on-line product BANKERSalmanac.com since 1999. During this time, they have provided us with a strategic marketing communications plan, which has proven to be both creative and practical. Based on the success of their communication recommendations, we asked them to produce a public relations plan and to manage our PR programme in its initial phase.

I have worked with Sedulous for several years as a member of The Top 50 Call Centres for Customer Service programme and during that time have found that the level of support they provided was superb. When we needed some research on the competitive landscape they were a natural fit. I knew I could trust them to deliver an outstanding piece of research and my trust was well placed. The response from the senior management team to the research they produced was extremely positive and we will certainly approach them again as further consultancy opportunities arise.

I have been working with Sedulous for a number of years, most recently while at Netcall, where they have provided me with marketing consultancy on a diverse range of projects encompassing the entire marketing mix on both a strategic and tactical level. I have always found their approach to projects to be pragmatic, creative and results oriented. I have great respect for their abilities, and have delighted with the work that Sedulous has produced for us.

Sedulous has worked with us in developing the speaker programme for our 2009 & 2010 contact centre conferences and we've worked together in judging awards on a number of occasions. They have a wonderfully organised and committed approach to delivery, but never misses the bigger picture or the unexpected opportunity. In my experience this is a rare combination and makes them great team members. They have a strong understanding of customer contact and their marketing and business expertise has helped us to sharpen up our focus on what is most important to our members and partners.

We approached Sedulous due to their excellent reputation in the market for launching products and developing strategic marketing campaigns. And we were not disappointed. The work they did for us surpassed our expectations. We were very impressed by their professional approach, market knowledge and attention to detail at every stage of our launch. We were particularly delighted with their invaluable help in putting together our entry for the European Call Centre Awards and advice during the whole judging process – it was fantastic to win Product of the Year and it has opened a lot of doors for us in the market.

The UK’s largest independent call centre mystery shopping and benchmarking programme.  As the Project Director of this industry leading programme, we act as the hub between the Top 50 members, GfK NOP, PR Agency and UBM.  This involves devising the project schedule, running focus groups, working with members & GfK to develop robust scenarios for mystery shopping, co-authoring the annual Benchmarking Reports, providing consultancy to members on how they can improve their performance, managing the PR agency to ensure they obtain maximum coverage and producing the Top 50 conference. To assist in the continued future growth of the programme, we provide ideas on product developments and improvements to enhance the benefits the Top 50 programme delivers to members.

Sedulous has been instrumental in the creation, delivery and success of the Top 50 Call Centre for Customer Service programme and I am privileged to work with them. They are consummate professionals whose insights and contacts have been invaluable in the creation of the Top 50 programme which is now indispensible for any large business that wants to maximise the effectiveness of its Customer Service operations.

Over the past decade, I have worked with Sedulous on a variety of projects including market research and conference production, and have always found the quality of their work first rate. Over the past 3 years, they have been project directing our Top 50 Call Centres for Customer Service programme and have been instrumental in the success of this market leading initiative. Importantly, they add value over and above any narrow brief - they not only delivers the content but also recommends on how to best use that content, so that the client can realise maximum strategic and tactical benefit. I have recommended Sedulous to others within UBM, and they too have been equally delighted with the quality of their work and their project management abilities.

In my experience, very few ‘marketing experts’ live up to the claim. Sedulous is one of the few. In addition to an impressive understanding of the marketing discipline, they are the first people I turn to for strategic marketing advice. Their counsel is always intelligent, conscientious and above all pragmatic.