Who are our clients?

The leading independent European supplier of digital TV software technology for set-top boxes and integrated TVs. We have worked on numerous marketing projects involved in re-launching their brand; this included establishing a Public Relations programme across Europe to raise the company’s profile and producing a range of corporate and product literature.

Customer Contact Association. The professional body for customer contact. We work with them on their events providing conference production advice, industry knowledge and support to ensure the success of CCA events.

One of the largest distributors of mobile accessories in the UK. We have worked with them in preparing a sales and marketing strategy and presentational materials which proved crucial in them gaining approved supplier status amongst the four network operators.

The world's leading headset company. We have worked for both their UK office and their European head office in Denmark on a wide range of strategic and tactical marketing communications projects aimed at both the channel and consumer. In addition we have developed and managed their PR activities for the UK operation.

The market leading Linux publication in the UK. We planned and produced their first conference in June 2003. This launch conference was so successful, that they have asked us to produce subsequent conferences for them.

Nationwide is the largest Building Society in the world , the UK's third largest mortgage lender and second largest savings provider. We were commissioned by them to undertake some market research to understand how they performed against their competitors across a range of areas which impact on the contact centre. In addition, we have also worked to assist them on getting recognition for the excellence service they provide on external awards programmes.

The leading provider of callback, auto-messaging & contact solutions. We have worked on numerous strategic and tactical marketing projects involved in the launch of a new corporate identity and product and brand development. This included market research, the creation of new collateral, a new website and on-line strategy and establishing a PR Programme.

French based company providing precision instruments to the scientific & research communities worldwide. We acted as their virtual marketing department handling all areas of marketing and communications during the first year of their launch on the market, which included developing their brand identity.

The UK’s leading headset company. We have worked with them in developing a series of video’s and interactive CD ROMS for both channel partners and end users.

The largest independent industry body promoting best practice and professionalism in contact centre planning. We have worked with them on producing their Annual Contact Centre Planning Conferences.

bankersalamanac.com, their flagship and most profitable on-line product. We have undertaken several projects for Bankers Almanac to help them build awareness for and increase customer migration to their web based product BANKERSalamanac.com.This included writing a marketing communications plan and developing and managing their highly successful PR campaign.

The UK’s leading provider of fraud prevention and PCI DSS compliant solutions. We developed their marketing strategy and helped them to tactically implement it across a number of channels to support the official launch of the brand in the UK. Under our guidance, Semafone’s lead product won the Best Product category at the European Call Centre Awards.

A strategic advertising and design company. We have worked with them supplying marketing expertise on a number of client based marketing projects in the telecoms, IT and internet sectors, for First Telecom, Cramer Systems, Galileo, Infolibria, Video Arts, Digitalk and SSI. This work ranged from producing marketing plans, media selection and organising and running workshops at client sites for a major blue chip IT company.

A leading English luxury brand specialising in silver and leather goods. We have worked them in establishing strategic and tactical marketing plans to successfully launch the brand to a global luxury market. This involved research into the market, creating a unique positioning of the brand, developing a communications strategy to successfully launch the brand which included the advertising, PR, website, exhibitions, sponsorship strategy, packaging, on-line marketing, sales tools and collateral.

The UK’s largest independent call centre mystery shopping and benchmarking programme.  As the Project Director of this industry leading programme, we act as the hub between the Top 50 members, GfK NOP, PR Agency and UBM.  This involves devising the project schedule, running focus groups, working with members & GfK to develop robust scenarios for mystery shopping, co-authoring the annual Benchmarking Reports, providing consultancy to members on how they can improve their performance, managing the PR agency to ensure they obtain maximum coverage and producing the Top 50 conference. To assist in the continued future growth of the programme, we provide ideas on product developments and improvements to enhance the benefits the Top 50 programme delivers to members.

A worldwide publishing group and global exhibition & conference organiser. We have worked on a number of UK and European strategic market research projects, focusing on the Contact Centre, CRM, IT and Events markets. Since its launch in 1998 we have been acting as the Project Director for the Top 50 Call Centres for Customer Service programme from its launch in 2008, the largest piece of benchmarking market research of its kind in the UK.

Since 2001, we have also acted as an independent conference producers for several very successful conferences. This involved researching and planning the programme, selecting the speakers and assisting in the creation of the promotional materials for the Call Centre & Customer Management Forum, Customer Strategy & Management, Call Centre Expo, Technology for Marketing, International Confex, Networks for Business and ACPO. In addition, we have been judges for the European Call Centre of the Year Awards for numerous years.

A public relations consultancy. We have worked with Wildfire providing them with strategic and tactical marketing advice for numerous client projects in the IT, financial services, new media and telecoms markets.